It’s been a very busy few months at RIN headquarters as we roll out a slew of new features in our EthicsPro reporting platform…
EthicsPro has new call-log functionality
Based on your feedback, we’ve made some significant changes to EthicsPro, refining our call-logging functionality to capture more information around incomplete submissions.
There are a few reasons a call might not result in a complete, formal submission. Perhaps the reporter changes their mind. Perhaps they decide they want to gather more information before completing a formal process, or they might simply get disconnected before they complete their submission. Whatever the reason, these calls are a valuable data source and can offer insights into obstacles that exist in your organisation when it comes to speaking up.
From now on, all calls will be automatically logged, with RIN’s Protected Disclosure Officers passing on the details of the call to an authorised party in your organisation.
To look up the details of any submission – complete or incomplete – simply log into EthicsPro, and click ‘Calls’ from the menu. [See below].
Changes to Case Management in EthicsPro
Based on your feedback, we’ve also changed the way case statuses are displayed. Viewers will now need to set a case’s status to ‘Active Case’ before they are able to view its details. This will let complainants know that their report has been seen and is under review.
We’ve also rolled out new language capabilities across EthicsPro, our reporting hotlines, and the Report It Now website itself! Simply choose your preferred language from the dropdown menu in EthicsPro or on the homepage of the website.
New global translation service
As a final piece of good news, we’re delighted to announce the opening of our new global translation service! The launch means we are now able to offer significantly improved language/translation support to all of our clients.
Thank you for your continued support and feedback. As evidenced above, it’s gratefully received and we act on it whenever possible.